By far the most common issue is incorrect or improper billing address entered. Please doublecheck that you have the correct billing address entered. International orders will only process if the credit card used is part of the Address Verification System (AVS) and must return a positive verification code. Use the form below to contact support if you would like to make other arrangements.
DO NOT REPEATEDLY ATTEMPT CHARGES IF THE PROCESSING IS FAILING. This could place multiple holds on funds in your bank or credit account. Holds or preauthorizations are placed by your bank and will go away on their own if a charge does not ultimately succeed. They are entirely on your bank’s side of the transaction, and there is nothing we can do to release a hold.
For live support, contact us via Facebook. We try to respond to messages as quickly as possible.
Also, you may get support via email. Please use the form below for issues with existing devices and orders. For informational requests, use the Contact Us form.
- FAQ (Frequently Asked Questions)
- Reference: Kirinite color reference
- Technical: DNA-40D & temperature protection
- Service Procedure: 510 upgrade