Status 11/4: Quality control is our game

Current lead time

Estimated lead time for XPV orders 3-5 business days from payment. We are announcing a shipping delay, see below.

Shipping delay

As of this posting, we unfortunately have about a 1-2 day shipping delay on top of the lead time for XPV devices. As this is a groundbreaking new product and we are early in the first production run, quality control testing requires more time than previous devices and as a result it takes significantly longer to complete each unit. Our method has allowed us to catch most issues before the units are shipped, and as a result we have a low user problem rate, which we feel is worth taking the extra time for. However, this has put us behind schedule by a couple of days. We apologize for the inconvenience and thank you for your patience!

As before shipping delays apply to all unshipped orders from the time of announcement.

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