Current lead time
Estimated lead time for new XPV orders is 14-21 business days from date of payment. Production is running normally.
Please try not to send status inquiries. When an XPV order is placed, the lead time most recently posted applies. Please make note of this lead time at the time you place the order. Also please note this timeframe is an estimate; we do not and cannot provide a specific shipping date. We ask that you refrain from submitting status inquiries until at least 48 hours past the end of your lead time window. Generally if we fall behind we will announce it via a Site News post, otherwise you can assume that your mod will most likely ship during that window. A shipping notification is sent and the order is updated here on the site when shipment goes out.
There is really no other news to report during the lead time period, so status inquiries usually only receive a reiteration of the lead time. But as we are a small operation, the time it takes to research a specific inquiry does cut into production time and delays production for everyone. So we ask that you remain patient.
Credit card holds
When you initiate a credit card transaction, your issuing bank puts a temporary hold on the amount of the transaction. This amount is held for a period of time even if the transaction fails, then it automatically clears. You may be able to contact your bank to have that hold cleared if you need immediate access to the held amount. There is nothing we can do on our end to clear that hold, it is your bank that is holding it.
available soon now available!
Edit 3/3: LG 18650HE2 2500mAh 20A batteries are now available in all full-size DNA mods!
We expect to have LG ICR18650HE2 2500Ah 20A batteries available early next week. If you have a mod on order and have not yet received a shipping notification, you can opt for the LG battery. Just send us a message via the Contact Us form, and include your order number in the subject. These will be available for both DNA 20D and DNA 30D versions of the full size XPV.
We will be getting more case color options in about 3-4 weeks. We are restocking blue, and adding gold, red, and possibly green. At this time we do not have plans to do a preorder, however if you are interested in preordering, send us a message so we can gauge interest. If enough people are interested we will set up a preorder. Also, if you are still in the queue when the colors become available, you will have the option to pick a color at that time.
As always we appreciate your support and patience. We are working very hard to provide you with the best products we can, and it’s rewarding to see people enjoy them.
Black cases note
Late edit: As of right now, all black cases on hand have been ordered. However cases should be restocked in within the lead time period. We will be updating the stock shortly but we want to make the situation known.